EV CHARGING
Charge your car at Hadleigh Business Centre. Our two 11KW, type 2 EV chargers are available to book 24/7.
You can choose to book your slot online via the GO Zero App, check availability online or turn up to Hadleigh Business Centre to see if either charger is available.
HOW DO DRIVERS PRE-BOOK A CHARGING SESSION
Drivers need to download the Go Zero app from the Apple App or Google Play store and register their detail to pre-book charging sessions.
DO DRIVERS HAVE PRE-BOOK A CHARGING SESSION
No, if there is an available charger it can be used until there is a booking. Plug in your car, scan the QR code on the charger screen and then follow the instructions.
WHAT IF DRIVERS DON’T HAVE THE GO ZERO APP?
Drivers don’t need the Go Zero app for on-demand charging. The app is only required for pre-booking charging sessions.
WHERE CAN THEY FIND OUT HOW MUCH IT COSTS TO CHARGE?
Costs are displayed by scanning the QR code or within the Go Zero app before drivers begin charging.
HOW DO THEY PAY FOR CHARGING?
Once the car is plugged in, the driver will scan the QR code on the charger screen and then follow the instructions.
WILL DRIVERSNEED TO BRING THEIR OWN CHARGING CABLE?
Yes, drivers will need to bring their own cables.
HOW DO DRIVERS START CHARGING THEIR CAR?
Once the car is plugged in, the driver can scan the QR code on the charger screen and then follow the instructions.
HOW DO DRIVERS STOP CHARGING THEIR CAR?
Drivers stop the charge by using the stop charge option located within their car. It’s important to unplug the car first, before removing the cable from the charge point.
WHAT SHOULD DRIVERS DO IF THE CHARGER ISN’T WORKING?
Drivers should take the following steps: Ensure the cable is securely connected. Restart the app or try a different charger
WHAT SHOULD DRIVERS DO IF THEIR CABLE BECOMES STUCK?
In the unlikely event of any issues unplugging the charging cable, plug the cable back into the car and ensure the cable is firmly in the charger then lock the car for 60 seconds. Now unlock the car and repeat by disconnecting the cable from the car first, then, within 10 seconds attempt to remove it from the charge point.
If the problem persists, drivers should call Go Zero support 0800 102 6596 (line open 24/7).
CAN DRIVERS LEAVE THEIR CARS CHARGING OVERNIGHT?
Yes, they can leave their cars charging overnight as long as they book an overnight session via the QR code or Go Zero app
WHO DO I CONTACT FOR HELP?
For any further assistance, speak to Go Zero support: 0800 102 6596 and we’ll be happy to help.